in-store sales consultant - cape town cbd

Benefits Package

Paid Leave

Performance Bonuses

13th cheque paid in your birthday month

Annual increase of 7% – 15% performance-based

Up to 30% of monthly salary paid as a December bonus

Join our client, a leading supplier and retailer of premium DIY products, architectural hardware, and bespoke ironmongery in South Africa. They cater to everyone from DIY enthusiasts to top architects, builders, and designers, offering an extensive range of products from handles to door controls and mechanisms.

Role Overview

As an In-Store Sales Representative based in our Cape Town branch, you will be responsible for providing exceptional customer service while showcasing our premium product ranges. You will assist customers in finding the perfect solutions for their projects, from small home improvements to large architectural developments.

Key Responsibilities

Engage with customers to understand their specific requirements and recommend appropriate products

Demonstrate product features and benefits to customers

Process sales transactions and maintain accurate records

Arrange product displays and ensure the sales floor is well-presented

Stay updated on product knowledge and industry trends

Achieve sales targets and contribute to store performance

Handle customer queries and resolve issues professionally

Candidate Requirements

We are seeking a motivated and experienced sales professional to join our team in Cape Town. The ideal candidate will have a passion for customer service and a keen interest in architectural hardware and DIY solutions.

Essential Qualifications

National Certificate (Matric)

3-6 years of experience in retail sales in hardware, construction, or related industries

Fluency in both English and Afrikaans

Valid B driver's license

Skills and Attributes

Excellent product knowledge retention and ability to explain technical specifications

Strong interpersonal and communication skills

Customer-focused approach with a commitment to service excellence

Ability to work in a fast-paced retail environment

Sales target achievement and negotiation skills

Proficiency in retail point-of-sale systems

Basic understanding of construction and DIY projects

Problem-solving abilities and attention to detail

Availability to work retail hours including weekends when required

Physical Requirements

The role requires standing for extended periods, occasional lifting of products, and regular movement around the sales floor to assist customers with their selections.